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Table
of Contents
Introduction
- Who should read this?
- What is this e-book about?
- About the author
Overview
- Introduction
- What are the key ingredients
of a successful e-commerce payment system?
- Glossary of e-commerce terms
How to choose an Internet
payment system that suits your business
The importance of security
Real Risks vs Perceived Risks
- What are the main risks for
customers with online transactions?
- What features of an
e-commerce system scare customers away?
- Types of businesses that
create extra skepticism for the customer
- What features of your web
business make a customer feel secure about paying?
Transaction security for your
business
- What are the main security
risks for your payment system?
- Security questions to ask
your outsourced Internet payment provider/host.
- How does subcontracting
effect security of your payment system?
- The risks of subscription
payment systems
How to minimize online credit
card fraud
- What is online credit card
fraud and what does it cost your business?
- What are the common validity
checks for credit card processing systems?
- What extra steps can you
take to protect your business?
- Does real time processing
increase the risk of credit card fraud?
- The steps to take once you
have identified a fraudulent transaction
A customer friendly payment
system?
Easy product searching and
selection
- Sites that have a small
number of products
- Sites with over 10 products
- Large product number sites
Real time transaction
processing
- What is real time
processing?
- Is it essential to have real
time processing?
- What are the risks for the
merchant with real time processing
- Real time payment
processing- Flow diagram
Offering a choice of payment
and billing options
- Payment tender
- Multiple currencies
- Payment methods
- Billing methods
- Freight and tax options
- eCRM or personalization
- Fast product fulfillment
- Immediate customer
communication
What e-commerce service
providers and software do you need to accept payments online?
Merchant bank
Merchant account provider
- What is a merchant account?
- What extra risk does an
Internet merchant have from accepting credit cards?
- Where can you find a
merchant account provider?
- Important points to consider
in choosing a merchant account
- provider (ISO)
- How do you qualify for an
Internet merchant account?
- How does an
"International" business get a merchant account?
- What are your options if you
can’t qualify for a merchant account?
- What happens if your
merchant account is cancelled?
- When to charge the credit
card of the customer?
Internet payment provider
- Main functions
- Where do you find an
Internet payment provider?
Hosting of your Internet
payment system
E-commerce software products
Payment gateway provider
Affiliate Sales Processor
How much will your payment
system cost?
Merchant Account
Transaction processing
- Order hosting and processing
service
- Store Program
- Online product delivery
service
Management costs of your
e-commerce system
- Management activities for an
automated payment system
- Management activities for a
non-automated payment system?
Reporting for online sales
- What sales information is
important?
- Frequency and access to
information
- How can sales information
be integrated into systems?
- Subscription renewals,
passwords and recurring billing
Internet payment provider
checklist
In Conclusion
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